Shipping Information

Shipping Policy 
Free Shipping on all orders!  (in the contiguous 48 US states only) 

Small Package Ground Shipments: 

All small package orders ship free with Standard Ground service to the contiguous 48 US states only. Orders can take up to 5-10 business days to arrive. If you want to check the status of your shipment, please log into your account or contact customer service at 866-663-4784. 

Expedited delivery options are available for an additional cost. Expedited shipping only affects the time in transit and does not affect our current lead times. 

Orders shipping to Hawaii, Alaska, US Territories, or any islands DO NOT qualify for Free Shipping. Shipping will be calculated using real-time rates and will be charged to you upon checkout or over the phone by a sales representative. 

Order Processing Time 

Most orders are sent out the same day if received before 3:00 pm (CST or EST depending on customer location). 

Order processing time applies to the time needed to receive, process, package, and ship your order after it's placed and payment has been received. To estimate the arrival of your package please consider the ships-within time plus the transit time associated with the method of shipment you selected. Ships-within time may vary on each individual item. All shipping times are estimates and not a guarantee. 

It is not uncommon for you to receive your order in multiple shipments or boxes. Some products may ship from different warehouses. Refer to your tracking information within your customer portal for more accurate details regarding your shipments. 

Freight Line shipments will require someone to be present to inspect and sign for the shipment. See Freight Shipment Information for further details. 

General Shipping Notes

  • Most Ground orders ship same day, or next business day

  • Expedited orders (Next Day, 2 Day, 3 Day) must be placed by 2:00 PM CST to ship same day

  • Expedited orders placed after 2:00 PM ET or on weekends/holidays ship the next business day

  • Delivery times exclude weekends and holidays

Interruption of Service 

Modern Hearth & Home, FedEx, USPS, and UPS shall not be liable for any interruption of service due to causes beyond our control. Including but not limited to the following: customer's refusal or unavailability to accept delivery of the shipment; acts of nature, acts of weather, acts of God, acts of authority preventing delivery, acts of strike, insufficient or incorrect information provided by customer at time of order, government or legal interruptions, labor disputes, disruptions in air or ground transportation networks, natural disasters or anything beyond our control. 

Freight Shipping Information 

Items that are too large to ship by standard ground carrier such as USPS, or UPS are required to ship freight. Items too large or overall orders exceeding certain weight, dimensions, or overall girth may be required to be shipped by LTL. 

Freight Delivery Guidelines

  • Freight items ship on pallets and require curbside delivery

  • A lift gate may be needed for delivery (additional charge applies)

  • You will be contacted to schedule delivery once your order reaches the local terminal

  • Inspect items before signing; note visible damage or missing items on the delivery receipt

  • Notify us of any shipping damage within 1 business day

Damaged Shipments 

If your order is damaged, please inspect it and have the delivery person note any damage. If the delivery was left without a signature, you may also file a concealed damage claim. Please accept the shipment and then call your salesperson or customer service at 866-663-4784 and we will assist you in resolving the matter. 

Alaska, Hawaii & U.S. Territories

  • Shipping rates shown at checkout are estimates only

  • Actual shipping costs will be confirmed and require approval before shipment

For any questions, contact our Customer Service team at 1-866-663-4784 or customerservice@modernhearth.com

 

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